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2:59
YouTube
GRU Animation
A customer calls at closing time and says, “We expect you to be open anyway.”
A customer called right at closing and still expected full service like business hours were just a suggestion. Some customers really think “closing time” only applies to everyone else. Retail workers know the real struggle starts when the phone rings one minute before the doors lock Hashtags: #retaildrama #closingtime #CustomerEntitlement # ...
39.1K views
4 weeks ago
Related Products
Customer Success
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Customer Strategy Overview
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