Consumers are less forgiving of brand failures when algorithms are anthropomorphized, use machine learning, or are used for subjective or interactive tasks. Researchers from University of Texas-Austin ...

From Thanksgiving dinner conversations to pop culture discourse, it’s easy to feel like individuals of different political ideologies are occupying completely separate worlds, especially online.

The scale of public anger over the automated downgrading of thousands of students’ A-level results highlights how much social and political power algorithmic decision-making now has. As well as ...